Refund and Cancellation Policy

Order Cancellation

We understand that circumstances may arise that require you to cancel your order. Please note the following regarding order cancellations:

• Orders can only be cancelled if our restaurant partner approves the cancellation.
• Once the restaurant has begun preparing your order, cancellations may not be possible.
• To request a cancellation, please contact our customer support team immediately.
• The approval of cancellation requests is at the sole discretion of the restaurant partner.

Refund Policy

No refunds will be processed after an order has been placed. This policy is in place due to the perishable nature of food items and the immediate preparation process that begins once orders are received.

Exceptions to this policy may be considered in the following situations:

• If the restaurant partner explicitly approves the refund
• In case of non-delivery of the order
• If the delivered items significantly differ from what was ordered
• If food quality or safety issues are reported immediately upon delivery

Refund Process

In the rare event that a refund is approved:

• For credit/debit card payments, refunds will be processed back to the original payment method within 5-7 business days.
• For digital wallet payments, refunds will be processed to the same wallet within 3-5 business days.
• For cash on delivery orders, refunds will be processed via bank transfer or as store credit, as per your preference.

Order Issues

If you experience any issues with your order such as:

• Missing items
• Wrong items delivered
• Quality concerns
• Delivery problems

Please contact our customer support team immediately at 8770015034 or sonipriyanshu20001@gmail.com. All complaints must be registered within 1 hour of delivery for proper consideration.

Contact Information

For any questions or concerns regarding our refund and cancellation policy, please contact us at:

Email: sonipriyanshu20001@gmail.com
Phone: 8770015034
Address: 19/4 Nehru Nagar East, Bhilai, Durg, 490020, Chhattisgarh