Legal
refund policy
This policy outlines the refund and cancellation procedures for orders placed through Salt and Savour, as well as subscription services for our restaurant partners.
for customers
Order Cancellation
- Orders can only be cancelled if our restaurant partner approves the cancellation.
- Once the restaurant has begun preparing your order, cancellations may not be possible.
- To request a cancellation, please contact our customer support team immediately.
Refund Policy
No refunds will be processed after an order has been placed due to the perishable nature of food items.
Exceptions may be considered if:
- The restaurant partner explicitly approves the refund.
- In case of non-delivery of the order.
- If the delivered items significantly differ from what was ordered.
for restaurant partners
SaaS Subscription Services
Salt and Savour operates as a SaaS platform. Restaurant partners are required to pay a monthly recurring subscription fee for continued access.
No Refund Policy
All fees are final. Once payment is made for a billing cycle:
- No refunds will be issued for any reason, including early termination.
- No refunds will be provided for unused time within a paid period.
- Services will continue until the end of the current paid billing cycle.
Service Termination
Salt and Savour reserves the right to suspend accounts for non-payment or violations. No refunds will be provided upon suspension.